HSBC Global Resourcing Centres form a vital link to one of the world’s largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC’s business lines – making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionals
Designation HELPDESK / Service Desk Analyst – IT Processing Ops (PART TIME) 
Job Description

• Provide technical Support to internal customers.
• Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate.
• Troubleshoot laptops (if any), workstations and printers (if any).
• Implement policies and procedures in all concerned business areas and ensure that audit requirements are met in day-to-day operations.
• recommendations are made and cascaded across the team
• Ensure that written responses are accurate, professional, clear and concise
• An eye for Quality and suggest improvement over the current practices. 
Desired Profile  • Experience of handling calls and ticketing the incidents.
• Good analytical skills to review understand and interpret documentation.
• High level of judgment and decision making skills
• Good knowledge about the fundamentals of Hardware, Networking and Operating Systems like 98, NT, XP.
• The ability to work under pressure to meet deadlines whilst maintaining quality
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
• The ability to work under pressure and to tight time-scales
• Enthusiasm for new technologies and change.
Experience 0 – 2 Years 
Location Hyderabad / Secunderabad 
Contact HR TEAM
HSBC Electronic Data Processing India Pvt Ltd
 
Website http://www.hsbcglobalresourcing.com
Reference DUP POSITION: HELP DESK / Service Desk Analyst – IT Processing Ops (PART TIME – Requirements

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